Sales

Sales Representative & Customer Service - US market - English

Barcelona   |   Full Time

Are you interested in e-commerce & clothing ? Do you want to offer the best products & service to international customers?

We are looking for our new Sales Representative & Customer service for our US/Canadian market

 

Pioneer & fast growing international company, NEEDEN EUROPA is the worldwide marketplace leader in Wholesale Blank Apparel ! 

With Wordans.com & Needen.com, we want to give the best experience & product to our customers in Europe, USA, Canada & Australia. 

 

Do you want to be part of our expansion plan ? 

You will evolve into a fast-paced environment : 

 

2018 ⇒ 4,5M€

2019 ⇒ 14,5M€

2020 ⇒ 32M€

2021 ⇒ 76M€

 

In Barcelona, you will join a young, dynamic and international team working in an office in the heart of the Gothic district of Barcelona and a few minutes from the port !

 

We are looking for a dynamic, motivated, relational, team player who enjoys working in a team environment and is proactive, independant with great communication skills. 


Job responsabilities :

  • Respond to incoming tickets from customers.
  • Handle incoming customer phone calls.
  • Increase sales.
  • Review & respond to chargeback and freight claims.
  • Provide reports to management.
  • Process returns and refunds.
  • Sales oriented.


Qualifications :

Self-assured and commercially oriented. Confident on the phone.

Excellent communication and interpersonal skills.

Excellent writing & oral skills in English.

Excellent computer skills and ability to type quickly.

Ability to handle high volume email communication and calls.

Prior experience within e-commerce/customer service would be appreciated.


Benefits :

Private insurance provided by the company

Drinks & snacks in the office

Monthly team building / afterwork

Full time : 2pm-11pm - Monday to Friday.

Salary : Up to 22,000 gross per year + bonus

Starting date : ASAP

Location: Barcelona, city centre : in the Gothico close to the beach!

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